Contact Us

11/09/2020 - Sales and Customer Service - A message for our customers

Phone lines - Although our opening hours have not changed, our phone lines are currently open from 9am - 4pm, Monday - Friday. We apologise for any inconvenience caused and if you cannot get through on the phones, please email us or contact us via live chat.

We are open for business as usual, but we are currently receiving an increased amount of telephone calls, emails and orders.

This means that we are taking a little bit longer to answer your calls, respond to your emails and process your orders.

Therefore, delivery lead times may be extended from the stated times on each product page. Please bear this in mind when placing an order, although in most cases the delay will be no longer than 24 hours.

All our staff are working hard to maintain our high standards of customer service, but we apologise in advance if we do not respond as quickly as we would normally.

Richard Martin
E-Commerce Director

How can we help?

Our knowledgeable and friendly team are available to answer any questions that you may have about our products and services. You can contact us by phone, email, live chat or fax.

Sales & Technical Support

If you would like to place an order, need any help choosing a suitable product or would like us to provide you with a quote, please call 01777 802358 or email

We accept payments from Visa Debit/Credit, Mastercard Debit/Credit, and American Express cards. We also accept bank transfer payments and official purchase orders from public sector organisations.

available payment types are visa, mastercard or american express

Customer Services

If you have placed an order with us and have any questions regarding your delivery or the products you have received, please call 01777 802358 or email:

Public Sector - Purchase Orders

If you are a Public Sector organisation we offer instant 30-day credit accounts with an official purchase order. Purchase orders should be emailed to and our Sales team will process your order.

Live Chat

Chat with us online

Or enter your details below and we'll get back to you within 24 hours:

Contact Name: *
Company Name:
Email Address: *
Order Number:
(If existing customer)

Message: *

Office hours

8:30 am to 5:30 pm - Monday to Friday.
Outside office hours please send an email and we will respond as soon as we can.

Postal address

Bin Shop - Trading name of Kingfisher Direct Ltd
Randall Park Way
DN22 7WF

Company Reg No: 07752788
VAT No: 120941249

Main office number: 01777 802358

Fax: 01777 858 010